DUIM TECH PRIVACY POLICY
Effective Date: September 16, 2026
This Privacy Policy explains how [Lance Robertson], doing business as Duim Tech (“Duim Tech,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information through https://duimtec.com, our checkout and onboarding experiences, and our missed-call text-back, automation, setup, support, and related services (collectively, the “Services”).
This Privacy Policy applies to prospective and current clients, website visitors, and individuals whose information we process while providing the Services. By using the Services or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Roles and Scope
Duim Tech may collect personal information directly for its own business purposes, such as when a client purchases a subscription, requests support, or visits our website.
We may also process information on behalf of business clients that use our Services to communicate with their own callers, customers, and prospects. In that context, the business client generally determines why and how the information is used, and Duim Tech processes the information to provide the requested Services. Questions about a particular client’s business practices should be directed to that client.
This Privacy Policy does not govern third-party websites, applications, or services that maintain their own privacy policies.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
A. Contact and Business Information
We may collect names, business names, job titles, email addresses, telephone numbers, mailing addresses, website addresses, and other contact information.
B. Account and Service Information
We may collect account identifiers, login information, service preferences, onboarding answers, message instructions, configuration information, support requests, and records relating to the setup and operation of the Services.
C. Billing and Transaction Information
We may collect billing contact information, transaction amounts, subscription status, payment dates, payment-method type, and limited payment details such as the card brand and last four digits. Payment-card information is processed by our payment processor. Duim Tech does not receive or store complete payment-card numbers.
D. Communications and Messaging Information
When the Services are used, we or our service providers may process telephone numbers, missed-call records, call timestamps, message content, message status, replies, opt-out requests, and related communications metadata.
Our business clients are responsible for ensuring that they have the rights, notices, and consents required to provide this information to us and to communicate with the applicable individuals.
E. Website and Device Information
We may automatically receive information such as IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from IP address, date and time of access, and website interaction information.
F. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember settings, maintain security, understand usage, and improve performance. You may be able to manage cookies through your browser settings. Blocking certain cookies may affect website functionality.
G. Information From Other Sources
We may receive information from payment processors, communications providers, customer relationship management platforms, analytics providers, referral sources, publicly available business sources, and our business clients.
3. How We Use Information
We may use personal information to:
1. provide, configure, test, maintain, and support the Services;
2. create and manage client accounts and subscriptions;
3. process payments and maintain transaction records;
4. send service, onboarding, billing, security, and support communications;
5. facilitate missed-call text-back and related messaging at a client’s direction;
6. complete A2P, toll-free, carrier, telephone-number, or other messaging registration and verification;
7. respond to questions, cancellation requests, privacy requests, and disputes;
8. detect, prevent, and investigate fraud, abuse, security incidents, and unlawful activity;
9. monitor performance, troubleshoot errors, and improve the Services;
10. enforce our agreements and protect our rights, clients, users, and the public;
11. satisfy legal, regulatory, tax, accounting, and reporting obligations; and
12. carry out another purpose disclosed when the information is collected or that you authorize.
4. Text Messaging and Mobile Information
When you provide a mobile number and consent to receive messages from Duim Tech, we may send messages relating to purchases, onboarding, setup, billing, service status, support, or other communications described at the point of consent. Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out and HELP for assistance where those commands are supported.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We may provide limited information to vendors that perform necessary operational or support functions for us. SMS opt-in records and consent are excluded from all other sharing categories and are not provided to other parties for their independent use.
We do not sell, rent, or trade text-message opt-in information or consent. Opting into text messages is not permission for unrelated companies to market to you.
5. How We Disclose Information
We may disclose personal information in the following circumstances.
A. Service Providers
We may provide information to companies that help us operate the Services, including payment processors, hosting providers, customer relationship management providers, communications and telephone providers, messaging carriers and aggregators, email providers, analytics providers, security providers, professional advisers, and customer-support vendors.
These providers may use information only to perform services for us or as otherwise permitted by their agreements and applicable law. Our providers may include Stripe for payment processing and HighLevel or related providers for customer management, communications, websites, automation, and service delivery.
B. Business Clients
When we process information for a business client, information may be made available to that client and its authorized users. The client is responsible for its own use of that information.
C. Legal and Safety Purposes
We may disclose information when we reasonably believe disclosure is required by law, legal process, court order, or government request, or is reasonably necessary to protect rights, safety, security, property, prevent fraud, investigate abuse, or enforce an agreement.
D. Business Transactions
Information may be transferred as part of a merger, financing, acquisition, sale of assets, reorganization, bankruptcy, or similar business transaction, subject to applicable law and appropriate confidentiality protections.
E. With Your Direction or Consent
We may disclose information when you direct us to do so, request an integration, or otherwise provide consent.
6. We Do Not Sell Personal Information
Duim Tech does not sell personal information for money. We also do not knowingly share personal information for cross-context behavioral advertising or targeted advertising as those terms are defined by applicable privacy laws.
If our practices change, we will update this Privacy Policy and provide any choices required by applicable law before using previously collected information in a materially different manner.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain business and transaction records, resolve disputes, enforce agreements, protect security, and meet legal, tax, accounting, carrier, and regulatory obligations.
Retention periods vary according to the type of information, the client relationship, third-party platform capabilities, legal requirements, and operational needs. We may delete, de-identify, or aggregate information when it is no longer reasonably needed. De-identified or aggregated information that cannot reasonably identify an individual may be retained and used for lawful purposes.
Business clients are responsible for determining and communicating appropriate retention practices for information they control through the Services.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, authentication, service-provider review, account monitoring, and use of secure payment processors.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for protecting your credentials, limiting account access to authorized persons, and notifying us promptly of suspected unauthorized activity.
9. Privacy Choices and Rights
Depending on where you live and subject to applicable exceptions, you may have the right to:
* request access to personal information we maintain about you;
* request correction of inaccurate information;
* request deletion of certain information;
* request a portable copy of certain information;
* opt out of certain sales, targeted advertising, or profiling activities;
* withdraw consent where processing depends on consent; and
* appeal our decision concerning a privacy request.
Duim Tech does not currently sell personal information or use it for targeted advertising as described in Section 6.
To submit a privacy request, email [contact@duimtec.com] with the subject line “Privacy Request.” Describe your request and provide enough information for us to identify the relevant records. We may take reasonable steps to verify your identity and authority before completing a request. We will not discriminate against you for exercising an applicable privacy right.
If we process your information solely on behalf of one of our business clients, we may direct your request to that client or assist the client as required by our agreement and applicable law.
You may opt out of Duim Tech marketing emails by using the unsubscribe link included in the message. Transactional or service communications may continue when necessary to administer an active account or transaction.
10. Children’s Privacy
The Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact [contact@duimtec.com] so we can review and take appropriate action.
11. Third-Party Services and Links
The Services may contain links to or integrations with third-party websites, platforms, payment processors, telephone providers, or other services. Those third parties may collect and use information under their own privacy policies. We are not responsible for the privacy or security practices of third parties acting independently from Duim Tech.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in the Services, our practices, legal requirements, or third-party platforms. The updated version will be posted with a revised effective date. If a change is material, we may provide additional notice through email, the Services, or the website as appropriate.
13. Contact Us
Questions, concerns, and privacy requests may be directed to:
[Lance Robertson], doing business as Duim Tech
Website: https://duimtec.com
Privacy Email: [contact@duimtec.com]
Business Phone: [4697454661]
Mailing Address: [5653 Naaman Forest Blvd, Apt 2838 Garland TX 75044]
If you have questions regarding our service terms, please review our Terms of Service at [DUIM TECH Terms of Service ].